Grand Images

The general intent of this process is to create a 'better' picture than the one you currently have.

The digital enhancement process does not harm or alter your original pictures in any way. In very simple terms, a copy of the picture is scanned into a computer. The resulting image file is manipulated by an analyst using sophisticated software to change the image file. When completed, you have both the original and an improved copy.

It is possible to achieve some amazing results with this process. The underlying image can be recovered from fade, drawn out of the shadows, or both. Damaged pictures are 'fixed' by zapping the artifacts, filling the cracks, smoothing the folds, bleaching the stains, repairing the rips, and stitching torn pictures back together. Color can be added to black & white pictures, and color casts can be added or removed from color pictures. Objects such as people and backgrounds can be added, removed, or changed. It is even possible to 'create' a picture from two or more pictures.

Your pictures will be evaluated and you will be sent the evaluation results via e-mail or other suitable method. You may elect to accept the restoration, modify, or cancel the project as you see fit.

Payment in full, (for restoration services and all deliverables), is required when the proof copy is accepted and before the deliverables are shipped.

The restoration and deliverables are separate and independent operations that are priced separately. Restoration is done once to create the corrected digital image file. The deliverables are how you want the corrected images returned to you and made from the restored image file. You may select traditional photographic prints, and/or digital image files, (E-negatives).

Make digital copies, prints, or enlargements from pictures or transparent media that do not require restoration.

Digitally copy your original pictures, slides, color transparencies, B/W or color negatives, and make photo prints, enlargements, digital image files, or any combination. Negatives will be converted to the positive view for normal viewing. Source images will be automatically normalized for color, brightness, and contrast, as provided by the scanner software, but no artifact removal or other restoration services will be done.

This process is suitable for images in reasonablely good physical condition or when images are to be preserved in their current condition.

Source images may be digitally enlarged. The general process is to optically overscan by some percentage of the print resolution, which results in a larger print image. It is possible to enlarge beyond the optical capabilities of film and scanner, but that generally reduces image quality. The enlargement process is ultimately limited by the quality of the original image. See detailed explanation of digital photo enlargement.

Grand Images policies and procedures are designed to facilitate the service process by phone, mail, e-mail, and in person. There is no charge for evaluations, except for a $10 shipping and handling fee due with the original order when return by mail is anticipated. You will be able to review an evaluation and approve the results before payment for services is required. If, based on the evaluation, you feel the results are unsatisfactory, for any reason, you may, at your option, cancel the project and have your original materials returned at no charge for the attempt. See our Service Policies and Procedures Guidelines for full details.

Grand Images' Policies and Procedures are designed to facilitate the service process by phone, mail, e-mail, and in person. Some local clients have preferred to bring in their original pictures for an initial consultation, and then complete the project by e-mail and regular mail. Distant clients have their restoration projects successfully handled entirely by e-mail, mail, package shipper, and phone. There is no charge for evaluations, except for a $10 shipping and handling fee due with the original order when return by mail is anticipated. You will be able to review an evaluation and approve the results before payment for services is required. If, based on the evaluation, you feel the results are unsatisfactory, for any reason, you may, at your option, cancel the project and have your original materials returned at no charge for the attempt. Read the Service Policies and Procedures Guidelines for full details.

Grand Images is a home based business. You are welcome to personally deliver and pickup your work. Office hours are flexible, but are by appointment only. Please call or e-mail to arrange an appointment.